Common Questions

Sure you are cheaper, but are you better?

Yes! We are safety certified by Outdoors Mark which is a national outdoor safety audit programme that assesses operational safety policies, procedures and practices. Along with this we are proud to say we are the first and only company in Waitomo that use full body harnesses. Also we always use two ropes for the abseil, one of which is a safety line controlled by the guide. Kiwi Cave Rafting values the fact that we close the cave if the water levels are going to impose any extra kind of risk to customers. 

We only employ guides with real life experience and we strictly enforce our random drug and alcohol testing policy.

Why is Kiwi Cave Raftings' price more competitive than other companies?

Here at Kiwi Cave Rafting we try to keep costs down, while maintaining a high level of safety and customer satisfaction.  We are a kiwi owned company where the owners, who have 20 years tourism experience, manage the operation. We also do not over advertise and therefore pass on the savings to our customers by providing a great value tour.

Do you have any discounts for the tour?

Yes, book direct with us and save 30% for the wet tour and 20% for the dry tour

What do I need to bring?
Swimsuit, spare socks, and a towel for the hot shower following the tour. We will supply everything else including your wet suit, boots, helmet and all safety equipment.

What are the tour times?

We usually run  tours am and pm  every day, with additional tours on busier days.  For more information please email or ring us.

How fit do I need to be?
You just need to have an average level of fitness and a sense of adventure! No prior experience is needed, we provide all the safety training required.

How long does the tour take?
The tour takes 4 to 5 hours, depending on the number of people on the tour and their fitness level. 

Can I take my Camera?
You cannot take your own camera with you on the tour for safety reasons, however your guide takes great photos throughout the tour and you can purchase these at the end of your tour. On average you will get 60 photos per tour.

Can I wear my glasses?
Glasses can be worn on the tour, however they may become scratched, broken or lost and we take no responsibility for this. 

Can kids take part in the tour?
Age and weight limits may vary due to season and cave conditions. Please contact us directly to find out more. 

I'm arriving on a bus, can I still do your tour?
If you are arriving in Waitomo on a bus we can pick you up from Waitomo Village if arranged in advance. 

What is your cancellation policy?
You must supply credit card details when booking to secure your places. No booking will be taken without these. If you cancel within 24 hours of departure no refund will be given. In the event that you simply do not turn up for the tour the full amount will be charged to the credit card number supplied.

Do I need to book in advance?
We recommend that you book at least 24 hours in advance to avoid disappointment, especially in the summer months. At time of booking you must supply credit card details. No booking will be taken without credit card details. If you do not have a credit card you can also book and pay direct at any NZ information centre. 

What are the minimum numbers?
We require at least 2 people to run a tour and we take no more than 6 people per tour. 

Does the weather affect the tour?
The tour will only be canceled in cases of very heavy rain in which the cave will be flooded and we are unable to run. In most cases we will try to let you know in advance however sometimes we will not know until the day. If your tour is canceled a full refund will be given.

What is Blackwater Rafting?
It's easier to say what it isn't. It definitely isn't whitewater rafting under ground. The water in the cave is mostly calm and there are few if any rapids. In summer water levels can be quite low. On a scale of 1-10, rapids rate about a 1 or 2.

Can I park my campervan/tent at your backpackers overnight?
We don't have the space or facilities for campervans or tents, however we recommend you stay at the Waitomo Top 10 Holiday Park, just 7km from our backpackers in the Waitomo Village or at the Otorohanga Holiday Park which is approximately 11km away in Otorohanga.

All tours depart from 95 Waitomo Caves Road and you need to check in for your tour at least 15 minutes prior to departure.